Privacy Policy

Your privacy is important to us. Learn how we protect your personal information.

Last updated: January 1, 2024

Introduction

DazzleDeer Courses ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dazzledeer-courses.com or use our immigration services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, postal address
  • Identification Information: Date of birth, passport details, nationality, visa status
  • Educational Information: Qualifications, transcripts, certifications
  • Employment Information: Work history, employer details, salary information
  • Family Information: Spouse/partner details, children's information, family relationships
  • Financial Information: Bank statements, financial capacity, investment details
  • Health Information: Medical examination results (where required for visa applications)

Technical Information

  • IP address and browser information
  • Website usage data and analytics
  • Cookies and tracking technologies
  • Device information and operating system

How We Use Your Information

We use your personal information for the following purposes:

Immigration Services

  • Preparing and lodging visa applications
  • Providing immigration advice and consultations
  • Communicating with government authorities on your behalf
  • Assessing your eligibility for various visa programs

Service Delivery

  • Responding to your enquiries and providing customer support
  • Scheduling appointments and consultations
  • Sending important updates about your case
  • Processing payments and maintaining financial records

Business Operations

  • Improving our services and website functionality
  • Conducting internal research and analytics
  • Compliance with legal and regulatory requirements
  • Marketing our services (with your consent)

How We Share Your Information

We may share your personal information in the following circumstances:

Government Authorities

We share information with Australian immigration authorities, embassies, and other government agencies as required for visa processing and compliance purposes.

Service Providers

We may engage third-party service providers such as:

  • Document translation services
  • Medical examination providers
  • Educational assessment authorities
  • IT support and hosting providers

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety.

Data Security

We implement appropriate technical and organisational measures to protect your personal information:

  • Encryption: All data transmission is encrypted using SSL/TLS protocols
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Staff Training: Regular privacy and security training for all staff members
  • Secure Storage: Physical and digital documents stored in secure, access-controlled environments
  • Regular Audits: Periodic security assessments and vulnerability testing

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have the following rights:

Access

Request access to the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Opt-out

Unsubscribe from marketing communications

Complaints

Lodge a complaint about our privacy practices

Exercise Your Rights

To exercise any of these rights, contact our Privacy Officer at [email protected] or call +61409378921

Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can manage your cookie preferences through:

  • Our cookie consent banner (appears on first visit)
  • Your browser settings
  • Third-party opt-out tools for analytics cookies

Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing immigration services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

Typical Retention Periods:

  • Active clients: Duration of engagement plus 7 years
  • Unsuccessful applications: 7 years from application date
  • Marketing communications: Until you opt-out
  • Website analytics: 26 months maximum

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

  • We will post the updated policy on our website
  • We will update the "Last updated" date at the top of the policy
  • For significant changes, we will notify you via email or website notice
  • Your continued use of our services constitutes acceptance of the updated policy

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

Sarah Mitchell
Principal Consultant

Address

3 High Street
New Lambton NSW 2305
Australia

Contact Details

Phone: +61409378921
Email: [email protected]

External Complaints: If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au